Refund policy

At FurvoPet, we want you and your pet to be completely happy with every purchase. If something isn't right, we're here to help.

30-Day Returns
You have 30 days from the date your order is delivered to request a return or exchange. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Order Cancellations
Need to cancel an order? Email us at support@furvopet.store as soon as possible after placing it. If your order hasn't shipped yet, we'll cancel it and issue a full refund. Once an order has shipped, it can no longer be cancelled, but you're welcome to return it under our 30-Day Returns policy above.

How to Start a Return
Email us at support@furvopet.store or call us at 407-453-3341 with your order number and reason for return. We'll respond within 1–2 business days with instructions and, if applicable, a prepaid return label.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Your bank or card provider may take a few additional days to post the refund.

Damaged, Defective, or Incorrect Items
If your order arrived damaged, defective, or wrong, we'll cover the cost of a replacement or full refund. Just send us a photo of the item along with your order number.

Package Never Arrived
If tracking shows your order was delivered but you never received it, or tracking hasn't updated in several days, contact us at support@furvopet.store with your order number. We'll work with the carrier to locate your package, and if it can't be found, we'll send a replacement or issue a full refund.

Non-Returnable Items
For hygiene and safety reasons, opened grooming tools, worn apparel, and used bedding can't be returned unless defective. Items marked "Final Sale" are not eligible for return.

Return Shipping
Customers cover return shipping costs unless the return is due to our error (wrong item, damage in transit, or a defective product), in which case we cover it.

Restocking Fee
We do not charge a restocking fee on eligible returns.

Late or Missing Refunds
If it's been more than 10 business days since your refund was approved, check with your bank first, then contact us if the issue isn't resolved.

Questions?
Email support@furvopet.store or use our Contact page — we typically respond within 1 business day.